Shipping policy
PinkNordic currently ships orders to customers in the United States.
1. Order Processing
Orders are generally processed within 1–1 business days after the order is successfully placed and payment is received.
Orders may require additional processing time during holidays, major promotions, unexpected demand, or other circumstances.
2. Shipping Time
After processing, delivery typically takes an additional 3–7 business days.
Estimated delivery times are not guaranteed delivery dates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our reasonable control.
3. U.S. Local Warehouse
When inventory is available in our U.S. local warehouse, orders will generally be fulfilled from that warehouse.
Inventory availability may vary by product, size, design, and destination.
If the selected item is not available in U.S. inventory, additional fulfillment arrangements may be required.
4. Shipping Carriers
Depending on your order and delivery location, we may use:
- USPS
- UPS
- FedEx
- DHL
- Other trusted shipping carriers
The carrier selected may vary depending on the destination and shipping requirements.
5. Tracking Information
Tracking information will be provided by email when available.
Please note that tracking information may take some time to become active after the package has been handed to the carrier.
6. Delivery Delays
Delivery dates are estimates only.
Shipments may be delayed due to circumstances including:
- Carrier delays
- Severe weather
- Holidays
- High shipping volume
- Incorrect or incomplete delivery information
- Natural disasters
- Other circumstances beyond our reasonable control
If a shipment is delayed, please contact us at info@pinknordic.com and provide your order number.
7. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address.
If an order cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, please contact us as soon as possible.
Additional shipping charges may apply where a package needs to be re-shipped because of incorrect customer-provided information.
8. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
For damaged packages, please keep the product and packaging and provide photographs when requested so that we can investigate the issue with the applicable carrier or fulfillment provider.
9. Contact Us
For shipping questions or order assistance:
Email: info@pinknordic.com
